Multiple books since Mars and Venus highlight that men tend to be problem-solvers, and women often seek validation in communication. This often leads to a woman’s complaint being met with a man’s attempt to problem-solve rather than listen and simply support her right to be angry momentarily.
The important lesson in any context – personal or professional, male or female:
To be helpful, always consider the “why” behind the message, not just the “what”.
Social media may have amplified this lesson.